SUBMIT A CLAIM

FAQ

Questions we are asked often.

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Will this damage our relationship with the charterer?

Charterers submit claims with data behind them. Responding with your own analysis is not aggressive — it is how the process works. What damages relationships is rejecting a claim without being able to explain why, or saying nothing at all for months. Our report is data-based and factual. It does not argue — it shows the numbers.

Your team can handle claims. But claims are not just documents — they are calculations. And in calculations, small errors don’t stay small. A single misclassification or a slightly wrong weather threshold can carry through months of data and change the final number significantly. The challenge is not doing the calculation. It’s knowing where to look. We have reviewed over 300 underperformance claims — more than 70 of which were tanker charterparty claims. We know which data points matter most — especially the ones that look minor but shift the result. And this type of review requires uninterrupted focus. In a shipowner’s office, multiple operations run in parallel. That’s not a problem — it’s reality. But when analysis is done between other tasks, the connections that matter are often missed.

If the claim is already fully settled and closed, yes — there is nothing to analyze for recovery purposes. If it is in negotiation, approaching a number, or recently settled but not yet closed, it is worth a conversation. We have worked with claims at various stages of the process. The initial review will tell you whether there is anything to work with.

Then nothing changes and there is no charge. You will have an independent confirmation that the calculation stands — which is itself useful information when deciding how to respond to the claim. We do not charge for the initial review regardless of what we find.

We do not — and we do not promise that we will. What we can say is that in a significant proportion of the claims we have reviewed, the calculation contained differences that supported a revised position. The initial review is precisely the mechanism to answer this question for your specific claim, before any commitment is required.

No. We provide technical data analysis — specifically, the analysis of the voyage records against the claim calculation. We do not advise on legal rights, liability, or charterparty strategy. Many owners use our technical analysis alongside their P&I club or legal advisors; the two services address different parts of the same problem.

The initial review is delivered within 2 to 5 business days of receiving the necessary documents. The full analysis and report — if you proceed — depends on the complexity of the claim and the volume of voyage data, but typically takes 5 to 7 business days. The settlement timeline is outside our control and depends on the parties, but having a technically documented position materially shortens the negotiation compared to an unsubstantiated response.

For the initial review, please send the following:

  • The charterparty — or at minimum the speed and consumption warranties, good weather definition, and weather routing clause
  • The claim calculation (voyage performance report) as submitted by charterers
  • The master’s noon reports

Deck and engine logs may be required at a later stage. We will confirm if anything additional is needed after we receive the initial documents. You do not need to prepare anything special — send what you have and we work from there.